Frequently Asked Questions
Everything you need to know about shopping with purpose and impact.
How do you ensure your products are ethically sourced?
As a pioneer of fair trade, we belong to the World Fair Trade Organization. We build long-term relationships with artisans in developing countries, ensuring they receive fair wages, safe working conditions, and sustainable livelihoods.
What are your shipping rates and delivery times?
We offer standard shipping across the continental US, typically arriving within 5-7 business days. Shipping rates are calculated based on order total, and we offer free standard shipping on orders over a certain threshold.
What is your return policy for home decor and gifts?
We want you to love your handcrafted items. If you are not satisfied, you can return most products in their original condition within 30 days of purchase for a full refund or exchange.
Why does my item look slightly different from the website photo?
Because our products are handmade by individual artisans, slight variations in color, texture, and size are expected and celebrated. These unique characteristics ensure that your piece is truly one-of-a-kind.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and its territories. We are exploring options to share our artisan-made goods with the global community in the future.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your package's journey to your home.