Returns & Exchanges

At Ten Thousand Villages, we want you to love your handcrafted treasures, but if you are not completely satisfied, we accept returns on most items within 30 days of purchase. Your support helps sustain artisans around the globe, and we are committed to ensuring your shopping experience is as impactful as the products we sell.

Return Process

• 1.
  Initiate Your Return

  Locate your order number and visit our online return portal or bring your item and original receipt to any Ten Thousand Villages boutique location.

• 2.
  Pack Your Items

  Carefully repackage the unused item in its original packaging, ensuring fragile home goods are well-protected to prevent damage during transit.

• 3.
  Ship the Package

  Affix the prepaid shipping label provided via our portal and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned item, we will issue a refund to your original payment method within 7-10 business days.